Here’s why you no longer receive your emails

For the past few days, users of the email service have been unable to access their emails through a third-party application. La Poste confirms and discusses “security reasons”, but it is still possible to use the service.

Update May 5 at 7:25 pm : The La Poste group recently provided us with new information about its courier service. explains to us that it has “decide that gradually increase its preventive measure disabling the consultation of email accounts through third-party software or applications (Windows Mail, Apple Mail application, Thunderbird, etc.) ”. As a reminder, these are software using POP/IMAP protocols).

The La Poste group says it all “aware of the specific difficulties encountered by health professionals” and ensure that “The teams are mobilized to restore proper service operation as a priority for these professionals to minimize the impact on their activity and their patients”. Plus, we learned that “The technical system put in place by the teams will come from a large protection mechanism access through third-party applications a selective release mechanism consultation with messaging through another platform (via POP/IMAP protocol) while preserving the security of user data “.

Management tells us that gradually restore service :

  • From Monday, May 9 for recognized health professionals to gradually see the service reactivated. Restoring this service may take a few days.
  • From Wednesday, May 11 for all users who can slowly have access to messaging consultation through another platform.

In the meantime, would like to remind you that it is possible to consult your e-mails and manage your account. from webmail or mobile app. However, several of our readers have told us that they have also experienced problems using these tools.

Updated May 4 at 12:35 p.m. -We were contacted, the La Poste group reacted via a press release:

“The security of user data is the priority of the teams at la This is why the deactivation since April 27 of the consultation of email accounts through any other platform has continued. It has related, for example, the consultation of e-mails through messaging access software, mobile applications or other web messaging services.

This deactivation of the consultation of e-mail accounts through any other platform follows the detection of abnormal behavior in trying to access e-mail accounts thanks to the constant and proactive monitoring of teams. . These access tests use a list of passwords and accompanying emails through a set of data found on the internet.

The teams are mobilized to restore proper functioning of the service as soon as possible. However, this restriction measure will remain in place until access is restored via the secure POP/IMAP protocol for users.

Users will still be able to check their e-mails and manage their account directly from or through a dedicated mobile application.

As a precaution, recommends that its users have a strong password that is constantly updated and that they have the latest anti-virus software on each of their devices. It is also working to add additional measures to further strengthen the security of messaging connections.

The teams are aware of the inconvenience and apologize for the inconvenience caused. »

If you have one address @laposte.netyou will definitely meet some difficulties. Over the past few days, it has become no longer possible to access your email from email software or third-party applications. Do not try to change your settings or change the tools, the The problem came from the courier service of the La Poste group. You have to go to the website to find an informational message; explains the POP and IMAP protocols “Temporarily closed”. The email service wakes up “a security measure” and ensures that messaging remains accessible from the official website or mobile application.

The problem arose last week and affected thousands of users. Currently, it is impossible to go through the application in Windows Mail, Apple Mail or even Thunderbird. On Twitter, the La Poste account confirmed that “This move was made for security reasons and for an indefinite period”. You have to be patient with your illness; and use the website or application at to access their emails.

La Poste invites its users to wait

Note that in the case of hacking, the service has a period of 72 hours to notify the CNIL. However, there is no indication that this is a violation and that personal data has been compromised. We will wait for clearer communication from La Poste “Please wait a little longer”.

The post office guest users of his mail service to “wait a little longer”. © Screenshot/Twitter

Facing the American behemoths of Google (Gmail) or Microsoft (Outlook), relies on simplicity and has an interface “intuitive”. Pioneer in messaging in France, the service offers basic functions such as the possibility to create up to 6 aliases. It also offers 5 GB of storage space. Finally, addresses can send up to 20 MB of attachments and benefit from integrated anti-spam.

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